Privacy Policy / Política de Privacidad

Last updated: 8/20/2025

Welcome to Koti - Smart Communities (“we,” “us,” or “our”). Koti - Smart Communities provides tools for administrators and residents of gated communities or apartment buildings to manage day-to-day operations, including QR code generation, package tracking, document management, community calendars, and related services (“Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our mobile application (“App”) and website (“Site”). By accessing or using the App and Site, you agree to the terms of this Privacy Policy.

1. Information We Collect
Personal Information:
  • Contact Information: Name, email address, phone number, and other contact details
  • Account Credentials: Usernames and encrypted passwords
  • Community/Residence Information: Residence name, address, apartment/building number
Usage Data:
  • Information about how you interact with our App, including pages visited, features used, time spent on pages, and logs of activities
  • Device information such as device type, operating system, and unique device identifiers
Location Data (If Enabled):
  • Approximate or precise geolocation data, if you grant permission through your device's settings
QR Code Data:
  • Information needed to generate and manage QR codes for visitor entries, package tracking, or other community services
Communication Data:
  • Messages, feedback, or inquiries that you send through the App or Site, including any attachments
2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and maintain our Services
  • Facilitate communication between residents, administrators, and service providers
  • Generate and manage QR codes for visitor or package tracking
  • Send you notifications and updates about community events, packages, or other announcements
  • Respond to your inquiries, comments, or feedback
  • Improve and personalize your experience within the App and Site
  • Monitor and analyze usage patterns to develop new features and enhancements
  • Comply with legal obligations and enforce our Terms of Service
3. Disclosure of Your Information

We may share your personal information in the following situations:

  • With Your Consent: We will share your information with third parties when you expressly authorize us to do so
  • Service Providers: We engage trusted third-party companies to perform functions and provide services to us, such as hosting, analytics, and payment processing (if applicable)
  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

Our Services are not intended for individuals under the age of 13 (or other age as required by local law). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's account if applicable.

7. Third-Party Services and Links

Our App or Site may contain links to third-party websites or services. We do not control and are not responsible for the content or privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you engage with.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to:

  • Access, update, or delete your personal data
  • Object to or restrict the processing of your personal data
  • Withdraw consent where processing is based on consent
  • Receive your personal data in a structured, commonly used, and machine-readable format
Data Deletion Requests
  • In-App Account Deletion: If you choose to delete your account using the features provided within the App, all your associated personal data will be deleted immediately.
  • Email Request: You can also request deletion of all your data by sending an email to admin@koti.mx. We will verify your identity and process your request in accordance with applicable laws and our internal procedures.
9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our Site or App, and we will indicate the "Effective Date" at the top of this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: admin@koti.mx
  • Website: koti.mx
11. Analytics and Anonymous Tracking

We use anonymous analytics to improve our Services and understand how users interact with our App. Our analytics implementation is designed with privacy as a priority:

  • Anonymous User Identification: We use randomly generated identifiers that are not linked to any personal information
  • No Personal Data Collection: We do not collect or track any personal identifiers, device identifiers, or sensitive information
  • Privacy-Focused Tracking: Our analytics are configured to automatically exclude sensitive properties and personal data
  • Limited Event Tracking: We only track essential events such as feature usage, page views, and errors
  • Data Sanitization: All data is automatically sanitized to remove any potentially sensitive information before being processed

This implementation complies with privacy regulations and does not require additional tracking permissions. The anonymous data helps us improve our Services while maintaining your privacy.