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Delete your Koti account

You can delete your account from the Koti app or by email. This page explains both ways and what happens to your data.

From the app

  1. Open the Koti app and sign in.
  2. Tap Menu in the bottom bar.
  3. Tap Settings.
  4. Under Security, tap Security (Password & account).
  5. Tap Delete account.
  6. Type delete to confirm and tap Delete.

If you are the only administrator with full access to a community, the app does not let you delete your account. Assign another full administrator first.

Gatehouse accounts are removed by the community’s administration.

By email

If you can no longer sign in to the app, write to us from the email address you registered with Koti:

  1. Send an email to privacidad@koti.mx with the subject Delete my account.
  2. Include your full name and the name of your community.
  3. If you write from another address, we will ask for details to confirm the account is yours.

We reply to that same address within the period the law sets (20 business days).

What happens when you delete your account

  • Your account is deactivated at once and you can no longer sign in.
  • You are removed from the communities and units you belonged to, and your future bookings are cancelled.
  • Your Marketplace listings are archived.
  • Deleting your account does not cancel your community’s Koti subscription.

What data we keep

We keep the data the law requires us to retain and the data your community needs to operate and keep its records: for example, payments, receipts, your unit’s history and access logs.

Your account data (name, email, phone and photo) is kept blocked: we use it only to meet legal obligations, handle queries and as evidence. Today we do not erase it automatically; we erase it when you ask us to.

Your posts, comments, messages and ratings are kept and may remain visible to other people. If you want your posts and comments gone, delete them before you delete your account.

The details of family members and household staff you registered stay in your unit’s records. To have them removed, ask your administration or write to us.

You can ask us to delete the rest of your personal data. Write to privacidad@koti.mx and we do it within the period the law sets.

The full detail of what data we process and for how long is in our privacy notice.

Questions? Chat with us