Operations · Packages
Optimize your delivery operations with Koti’s comprehensive package management system. Automate tracking, ensure secure handoffs, and keep residents informed with real-time notifications and digital accountability.
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The problem
Today
With Koti
Today
Parcels pile up in the gatehouse and by midweek nobody knows whose is whose.
With Koti
Every parcel is logged with a photo, its carrier and its destination unit from minute one.
Today
The guard buzzes the resident on the intercom every time a delivery arrives.
With Koti
The notification goes out to the unit on its own the moment the parcel is logged.
Today
When a parcel goes missing, it is the guard’s word against the resident’s.
With Koti
The handover is signed on screen, with who took it and at what time.
Security
Guards register each incoming parcel: carrier, quantity, photo and destination unit, without leaving the gatehouse app.
01Receive
02Hand over
Receive
Hand over
Resident
Automated alerts to residents the moment packages arrive — no more phone calls to you.
My packages
Admin
Access complete history of all deliveries with smart searches, date and status filters, and detailed reports for audits.
01Outstanding
02History
Outstanding
History
In detail
On handover you can request the resident’s digital signature. They sign with a finger on the guard’s screen and the image is stored next to the parcel, with date, time and the person who collected it. That is the difference between “I did hand it over” and a documented delivery.
The system allows taking photos of each package upon receipt. Images are stored securely and residents can view them in the app before picking up their packages.
Residents receive instant push notifications on their phone when a package arrives. If they don’t come down for it, management sends a reminder to one unit or to several selected at once.
Mercado Libre, Amazon, DHL, FedEx, Estafeta, UPS, Redpack, 99minutos, Correos de México and Paquetexpress come with their logo in the list, so the guard taps instead of typing. The system accepts packages from any courier service, food delivery or online shopping.
When the guard takes the parcel up to the unit, that is its own status rather than a generic “delivered”. Six months later you can still tell a hand-delivered parcel from one left at the door.
A parcel sitting at the gate for more than 24 hours flags itself in the list, and at 72 hours it moves into “needs attention”. The system sends automatic reminders and can generate reports of pending packages.
In a unit with an owner, tenants and family, the record captures which unit the parcel is for and which of them collected it. “I never got it” has an answer.
The month-by-month history keeps each parcel’s timeline — received, reminders sent, collected — with the waiting time. The delivery receipt downloads as a PDF, signature included, for when a detailed report for audits is needed.
Try Koti in your community today, without the headaches.
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