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Operations · Tickets

Maintenance Tickets for Condominiums

The leak, the dead bulb and the noise complaint stop getting lost in the WhatsApp group. Every report arrives with a photo, has an owner and a status, and closes with the resident’s sign-off.

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statuses: open, in progress, resolved
3statuses: open, in progress, resolved
for noise complaints between neighbours
Anonymousfor noise complaints between neighbours
on every report, from the phone
With photoon every report, from the phone
The Koti app showing a resident reporting an issue, with a photo and description.

The problem

What changes on day one

Today

The report lands in the WhatsApp group, fills up with replies, and two days later nobody knows if it was handled.

With Koti

Every report is a ticket with an owner and a status, so its state is always visible.

Today

The noise complaint never gets filed because the neighbour doesn’t want a confrontation.

With Koti

Noise complaints can be submitted anonymously and still reach management.

Today

There is no way to know what breaks most often, or how long staff take to resolve it.

With Koti

Ticket history shows what keeps recurring and how response time is trending.

Resident

The resident reports it with a photo, from their app

No hunting for management’s phone number, no message to the group: open the app, take the photo, describe the problem.

The Koti app issue-reporting screen, with the report’s description and photo.

Report

A photo beats three messages

  • Photo and description from the phone, the moment the problem is spotted
  • Noise complaints can be submitted anonymously
  • The resident sees their report’s status without having to ask

Admin

Management assigns it and closes the loop

Every report on one board, each with an owner, a status and a conversation.

The Koti ticket board showing the community’s reports and their status.

Assign

Every report with an owner

  • Delegate to maintenance, security or cleaning staff
  • Move the status: open, in progress, resolved
  • Comment inside the ticket, so the conversation lives next to the report instead of in a separate chat
Koti ticket analytics showing report volume and resolution.

Measure

What breaks, and how long you take

  • Report volume and how it is distributed over time
  • Evidence to bring to the assembly when a maintenance expense needs justifying
  • Request feedback on close, so you know whether the resident was actually satisfied

In detail

Tickets & maintenance, in detail

Anonymous noise complaints

Neighbour conflict is the number one reason a complaint never gets filed. Noise complaints can be submitted anonymously: management receives the report and can act, without the resident having to expose themselves to someone living one wall away.

The identity does not travel with the report

Delegation by department

Assign the ticket to maintenance, security or cleaning depending on what it is. Everyone sees what is theirs, and activity is tracked by department.

Open, in progress, resolved

Three statuses, no ambiguity. The resident sees where their report stands from their app, so they stop asking over WhatsApp and you stop answering the same thing five times.

Threaded comments

The conversation lives inside the report: who said what and when, next to the original photo. Six months later the whole history is still there.

Feedback on close

When you resolve a ticket you can ask the resident to confirm it was actually fixed. That is the difference between "I sent someone" and "it is resolved".

History and analytics

History shows what fails most often and how response time behaves — the numbers you need when the assembly asks where the maintenance budget went.

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Security & compliance

SSL/TLS encryption

All communications encrypted and sensitive data protected in transit and at rest.

LFPDPPP compliant

Personal data protection compliant with Mexican law (LFPDPPP).

Daily backups on AWS

AWS infrastructure with automatic daily backups.

Frequently asked questions

Noise complaints can be submitted anonymously, which is where it matters most: that is the type of report a resident avoids filing to avoid confronting the person next door. Other reports are identified, since resolving them usually means contacting whoever filed it.
Yes. Tickets are delegated to maintenance, security or cleaning staff, and each role sees only what belongs to them. The status moves between open, in progress and resolved as work advances.
For reports and maintenance, yes — which is exactly where the group fails, because a message gets buried under thirty others and nobody knows whether it was handled. Every report keeps its photo, owner, status and its own conversation.
Yes. The status is visible from their app, and on closing the ticket you can request feedback to confirm they were satisfied.

Keep exploring

Features that work with this one

Staff & roles

Role-based permissions for admin, maintenance and security

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Residents & directory

Owners, tenants and multi-unit residents in one directory

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Feed & announcements

Publish announcements with AI; residents react and comment

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Go deeper

Related resources

Blog

Common problems in condominium management

The bottlenecks that recur most often, and how to resolve them.

Read more
Pricing

Pricing from $19 MXN per unit

Calculate your monthly cost. No contract, no lock-in.

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