Communication · Kornelio
An AI assistant built into Koti that answers questions from administrators and residents, queries your community’s real data to do it — who is behind on fees, which packages are pending, what bookings exist — and escalates to a human on the support team when that is not enough.
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The problem
Today
With Koti
Today
To answer “who owes the August fee?” you open four screens and a spreadsheet.
With Koti
You ask Kornelio and it queries your community’s delinquent units to answer.
Today
A resident messages you at eleven at night to ask how to book the party room.
With Koti
The in-app support assistant answers that kind of question inside the app, at any hour.
Today
Nobody reads the manual, so the same question arrives ten times a month.
With Koti
Kornelio searches the app help and suggests what to ask based on the screen you are on.
Admin
It lives inside the panel, opens with a keyboard shortcut, and remembers previous conversations.
Ask
In detail
Kornelio does not improvise: to answer, it runs specific queries against your community — delinquent units, a unit’s statement, the community finance summary, unit and resident lookup, the access log, bookings, tickets and pending packages — and writes the answer from what it finds.
While it works, each query appears as a row with its status — running, completed, cancelled — and when it finishes those rows stay as the answer’s provenance. If you stop the answer midway, running queries are marked cancelled: an interrupted query is never presented as answered.
Every answer comes with how certain it is — “I’m confident about this”, “I found relevant information”, “let me verify this further” — and with the sources it consulted. An assistant that says when it is unsure beats one that always sounds convinced.
When a question exceeds what it can resolve, Kornelio offers to connect you with the support team and carries the conversation context across. The ticket then follows its course — open, in progress, waiting on you, resolved — without you re-explaining the problem from scratch.
Kornelio knows where you opened it from. On payments it offers “how do late fees work?”, on units “how do I update a unit’s maintenance fee?”, on amenities “how do I set an amenity’s rules and hours?”. It opens from the sidebar or with a keyboard shortcut, as a panel or fullscreen.
Every conversation is saved with its opening question and message count, and stays searchable. What you solved two weeks ago is still there, and you can mark whether an answer was helpful so the assistant improves.
Inside the resident app there is an AI support chat with shortcuts to the usual topics: payment problems, amenity booking, maintenance requests and visitor access. If it cannot resolve the issue, it offers to get help from the team. Every question it answers there is a call that never reaches you.
Alongside the chat, the panel includes a video library of step-by-step tutorials — organized by payments, amenities, security, units and residents — and a searchable FAQ by category. Learning Koti does not depend on somebody booking you a training session.
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