Operations · Residents
Streamline your resident management with Koti’s centralized platform. Organize all resident data, automate communications, and gain complete visibility into your community’s people with professional tools.
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The problem
Today
With Koti
Today
Resident data is scattered across emails, a file, and the gatehouse notebook.
With Koti
One directory with contact, unit and role, kept current by the residents themselves.
Today
Onboarding fifty neighbours means writing fifty emails by hand.
With Koti
You import the list, the system validates it against your units, and it sends the invitations.
Today
The tenant moved out and kept getting into the app and generating visitor codes.
With Koti
You remove them from the unit and their access goes with them; the unit’s history stays.
Resident
Residents complete their registration by downloading the app and verifying their information. The entire directory updates in real time.
01Onboarding
02Directory
Onboarding
Directory
Admin
Manage all pending, sent, and completed invitations from a centralized dashboard with real-time tracking.
01Directory
02Invitations
Directory
Invitations
In detail
You upload the list and the wizard reads it: it grades each row’s confidence, says whether the unit matched exactly, partially or not at all, spots duplicates, and lets you edit name, email, unit and role inline. You choose between inviting them to the app or recording them purely as a reference contact, and who gets notified.
Each unit can have unlimited owners, tenants and authorized residents. Each with different permissions and access according to their role in the property — and the owner decides whether their tenant sees the unit’s finances.
A resident can belong to several units, even across different communities. The owner renting out three apartments logs in once and sees all three, without three accounts and three passwords.
Streamlined resident registration with digital invitations and self-service setup. Resend one, several selected, or every pending one, and see each person’s last send date before chasing them again.
Not every owner is going to install an app, and the register has to reflect them anyway. They are recorded as reference contacts, clearly labelled. And anyone who registered before having a unit sits in “unassigned” until you place them.
President, vice-president, treasurer, secretary and members are recorded as such, and residents can see who holds each position without asking in the group chat.
The directory is private and only accessible to verified residents. Whether gatehouse staff can see an occupant’s phone and email is a community decision, and it is off by default.
Residents can update their contact details and add vehicles, pets and emergency contacts from the app. The per-unit vehicle directory helps at the gate, and the pet gallery does what it is actually for: identifying the dog that got out.
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