Communication · Notifications
Your package arrived, your payment was approved, there is a new poll, your booking is confirmed. Koti emits twenty-seven kinds of automatic alert to the resident’s phone, and each resident decides per category whether they want them in the app, by email, or both — except the ones the community marks mandatory.
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The problem
Today
With Koti
Today
The only channel is the WhatsApp group, where the important notice competes with thirty memes.
With Koti
The alert reaches the resident’s phone as a notification, with its category and a direct link.
Today
“Nobody told me” is the sentence that opens half your meetings.
With Koti
The community can mark whole categories as mandatory email, which residents cannot switch off.
Today
Every month you sit down to remind the same people their fee is overdue.
With Koti
Payment reminders are scheduled once and go out on their own at 10 am, in your community’s timezone.
Resident
The platform speaks up on its own when something happens, and the resident decides what they hear about, and where.
01Receive
02Pending
Receive
Pending
In detail
Package received and picked up; payment confirmed, received, overdue and late-fee applied; statement available; visitor arrived; common-area entry and exit; booking confirmed and booking reminder; new event and event reminder; new post; maintenance update; security alert; staff shift start and end. None of them need writing: the platform emits them when the thing actually happens.
Each resident chooses how they hear about each kind of update: safety and emergencies, finance, community and announcements, events and bookings, and building and deliveries. For each one they decide whether they want it in the app — push and in-app — and whether they also want it by email.
Management can mark whole categories as mandatory email: residents cannot turn off email for those categories. It is the direct answer to “nobody told me”, and it is configured once for the whole community.
Configure when and what kind of reminder residents get about their maintenance fee. They go out at 10 am in your community’s timezone, as a push and in-app notification, and optionally to each resident’s email as well.
Management defines which alerts security staff can broadcast to the whole community: button name, icon, message and channels. The guard fires it in one tap and it goes out as a post on the wall, as a push notification, or both.
A per-community toggle makes every admin post go out by email to every resident automatically, on top of the wall. And the send keeps its record of delivered, opened, bounced and failed.
Read, unread and archived, with mark-all-as-read and a 30-day retention on archived items. When there is nothing left to read, the app says so: inbox zero.
Every notification carries one of four priorities — low, medium, high or urgent — and one of eleven categories, from package and payment to security and visitor. In the panel they can be pinned, archived, searched and filtered by date range and by community.
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